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DIV.01 // OPS•IT & Support

Your IT department. Without building one from scratch.

Structured managed IT services for Moroccan and international SMEs that need dependable day-to-day support, proactive maintenance, security oversight and technology planning.

KEY DELIVERABLES & OUTCOMES
  • Complete IT asset & license inventory
  • Documented network & credential repository
  • Standardized employee onboarding/offboarding checklist
  • Managed endpoint protection & patch schedule
  • Verified backup monitoring protocol
  • Single point of contact for all IT issues
OPERATIONAL CONTEXT

Growing companies often reach a stage where ad-hoc troubleshooting is no longer enough, yet hiring a full internal team of system administrators, network engineers and security specialists is impractical. TanjaTech fills that gap as a single, accountable technology partner.

Why ad-hoc IT slows down growing companies

01 // CHALLENGE

Recurring operational interruptions

The same workstation, printer, Wi-Fi or access issues reappear because root causes are never documented or permanently resolved.

02 // CHALLENGE

Uncontrolled onboarding & offboarding

New employees wait days for working email and tools, while former employees retain active access to company data.

03 // CHALLENGE

Fragmented vendor blame games

When the internet, ERP or email falters, your telecom provider, software vendor and hardware technician point fingers at one another.

CAPABILITIES & SCOPE

What we engineer and manage

MGT-01

Responsive Helpdesk & User Support

Direct remote and on-site assistance for your team covering workstations, Microsoft 365, business software, printing and connectivity.

MGT-02

Workstation & Device Lifecycle Management

Standardized provisioning, operating system patching, software deployment, encryption and inventory tracking for every company machine.

MGT-03

User Onboarding, Offboarding & Access Control

Structured procedures when employees join, change roles or leave—ensuring licenses, shared folders and MFA are properly governed.

MGT-04

Proactive Monitoring & Preventive Maintenance

Continuous health checks on servers, network equipment, storage capacity and backup completion before failures impact operations.

MGT-05

Third-Party Vendor Coordination

We act as your technical representative with ISPs, telecom operators, ERP vendors, printer leases and specialized software providers.

MGT-06

Technology Roadmapping & Budgeting

Periodic reviews to plan hardware renewals, license optimization, security improvements and upcoming business projects without surprises.

EXECUTION PROTOCOL

How we deliver this service

STEP 01

Environment Audit & Documentation

We inventory your devices, user accounts, network topology, domain names, licenses and backups to establish a clear baseline.

STEP 02

Stabilization & Quick Wins

We remediate urgent security gaps, backup failures and chronic user friction points found during onboarding.

STEP 03

Structured Day-to-Day Operations

Your team gains direct access to our support channels while our automated maintenance and monitoring policies run quietly in the background.

STEP 04

Continuous Review & Optimization

We review ticket patterns, infrastructure health and upcoming business objectives to keep your technology aligned with growth.

YOUR NEXT TECHNOLOGY PROJECT

Let's build what your
business needs next.

Whether you need reliable IT support, a Microsoft 365 migration, stronger infrastructure or software built around your operations, start with a conversation.

Tangier, Morocco—Serving businesses locally and beyond.